Privacy Policy

URBN Hub is operated by URBN Innovative Developments Inc., an independent Canadian business based in British Columbia. We respect your privacy and are committed to protecting the information you provide when using our website and platform.

Information We Collect

Account information: name, email address, business name, and account details.
Business data: clients, invoices, schedules, notes, messages, forms, projects, and related business records you choose to add.
Website and usage information: page views, referral sources, device type, product or feature clicks, and general platform usage details.
Contact form details: name, email, phone, company, message, page URL, referrer, and anti-spam signals.
Payment information: payments are processed by trusted third-party providers. URBN Hub does not store full sensitive payment card details.
Google Analytics data: if you connect Google Analytics, URBN Hub may access read-only reporting data from your connected Google Analytics property.

How We Use Your Information

Provide access to URBN Hub and its features.
Process subscriptions and manage billing.
Respond to inquiries and provide support.
Send platform-related emails, reminders, and notices.
Maintain security, prevent abuse, and protect accounts.
Improve website, platform, reliability, and performance.
Display connected Google Analytics reporting data inside your URBN Hub dashboard.

Google API Services

URBN Hub allows users to connect their Google Analytics account to view website performance data within the platform.

When you connect Google Analytics, URBN Hub accesses read-only reporting data such as users, sessions, page views, traffic sources, devices, locations, browsers, and page performance data.

This access is read-only. URBN Hub does not modify, create, or delete any Google Analytics data, properties, users, or account settings.

Google Analytics data is used only to display analytics information within your URBN Hub dashboard. It is not used for advertising purposes, sold, or shared with third parties.

You can disconnect Google Analytics at any time through your Google Settings page in URBN Hub.

URBN Hub's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Cookies and Tracking

We use essential cookies for login sessions, account security, billing flows, and core platform functionality. We may also use Google Analytics 4 on our public website to understand aggregated traffic trends. You can manage cookies through your browser settings, though disabling cookies may affect how the platform works.

Third-Party Services

We work with trusted third-party providers for payments, email delivery, hosting, storage, analytics integrations, and infrastructure. These providers are given access only to information reasonably necessary to perform their services.

We do not sell your personal information to third parties.

Data Retention

If you delete your account, personal information is removed from our active systems within a reasonable period, except where retention is required by law, needed for legitimate business purposes, necessary to resolve disputes, enforce agreements, or maintain security records.

Your Responsibility for Records

You are responsible for maintaining your own copies and backups of important business records, including tax, legal, accounting, or compliance-related information. URBN Hub is not intended to serve as your sole long-term storage or record-keeping system.

How We Protect Your Information

We use reasonable industry-standard security measures to protect information and help prevent unauthorized access, misuse, or disclosure. No system can guarantee absolute security, but we take appropriate steps to protect the data entrusted to us.

Your Rights

You may be able to access, update, export, or delete certain personal data directly through your account settings, depending on the type of data and how it is used within the platform.

For privacy questions or data requests, contact us through the contact page or email support@urbnhub.ca.

Children's Privacy

URBN Hub is intended for business use and is not directed to children. We do not knowingly collect personal information from children through the platform.

Policy Updates

This policy may be updated from time to time to reflect changes in legal requirements, platform functionality, or business operations. Significant updates will be communicated by email or through a platform notice where appropriate.